Amazon Account Suspension, Reinstatement & Appeal

Amazon's suspensions are the worst. There is nothing worse than receiving that dreaded notification from Amazon saying your account has been suspended- you need to act on this fast or else all of those sales will be lost! FBAPL provides a service that helps amazon account holders prepare for the unexpected or resolve suspension of their accounts. They do this by providing consultation, guidance, and protection from potential losses such as time spent in restoring an account back up and running; money wasted due to unpaid items not being processed when scheduled through fba portal (amazon) and effort.

Account Creation Failure

When you create your account, we'll do everything to make sure that the seller is verified and able to start selling as soon as possible. Seller's accounts can get suspended just at the first step - during the signup process! Allow our team of experts to assist with any questions about getting started or setting up listings so you can start selling in no time.

Violation of Amazon Policies

Suspension due to violation of Amazon policies is often vague, so sellers are usually clueless about how to fix the problem.

One of the following may be the reason for your suspension:

  • Account Verification / Multiple Accounts
  • Seller Identity
  • Forged or Manipulated Documentation
  • ASIN Creation / ASIN Variation
  • Review Manipulation
  • Selling Restricted/ Prohibited Items

Poor Seller Performance

Amazon focuses a lot on providing customers with an extended level of service. Because of this, poor seller performance can result in your account being suspended.

You may be suspended for the following:

  • Order Defect Rate Above 1%
  • Late Shipment Rate Above 4%
  • Pre-Fulfillment Cancel Rate Above 2.5%

Your account will be reinstated. We'll create a plan of action to appeal the decision that got you banned from selling on Amazon. You'll be back up and running in no time!

Account Creation Failure

When you create your account, we'll do everything to make sure that the seller is verified and able to start selling as soon as possible. Seller's accounts can get suspended just at the first step - during the signup process! Allow our team of experts to assist with any questions about getting started or setting up listings so you can start selling in no time.

Recovery of Damages

If you’re charged with selling counterfeit products, Amazon can instantly suspend your listing or your seller account. Falsely accused of selling counterfeit products, our legal experts will take action on your behalf to file legal claims and recover damages from brands that have filed false complaints against you for financial gain.

Most common Suspension Reasons

  • Multiple Amazon accounts
  • Listed against Amazon condition guidelines
  • Listing reported as counterfeit item
  • Neglected negative performance notifications/performance metrics
  • Product safety complaints from customers (or competitors)
  • Restricted images or copy on detail page (listing)
  • Used item sold as new
  • Not as advertised refund reasons from customers 
  • Expired items
  • Restricted product
  • Order defect rate too high
  • High negative customer experience rating (NCX)/Negative feedback